The company had lost 40% of its revenue in a single quarter, morale had collapsed, and remaining employees were actively interviewing elsewhere. The leadership team was paralyzed, spending energy on blame rather than solutions. Without fast intervention, the business was on track to lose its remaining clients and key talent, making recovery impossible. The owners needed someone who could step in immediately, stabilize operations, and rebuild credibility with both employees and clients.
Stone Capital Partners provided hands-on turnaround support over a six-month period:
- Conducted candid listening sessions with employees to understand concerns and rebuild trust
- Worked with leadership to develop a transparent communication plan that acknowledged reality while outlining a path forward
- Helped prioritize client relationships and identified retention risks that required immediate attention
- Restructured team assignments to shore up coverage on critical accounts
- Implemented quick wins to restore confidence, including resolving longstanding employee frustrations around compensation transparency and workload equity
- Coached leadership on accountability and decision-making during crisis
The bleeding stopped. Employee departures slowed within 60 days, and two senior staff members who had resigned agreed to stay after seeing tangible change. Client retention stabilized, and the firm successfully secured two new accounts that replaced a portion of lost revenue. By month six, revenue had recovered to 73% of pre-crisis levels, and the leadership team had regained the capability to operate independently. Most importantly, the business survived what could have been a terminal spiral and emerged with stronger leadership practices and a more resilient culture.
